Refund Policy

Last Updated: January 1, 2023

Thank you for dining with CedarStonepk. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy encompasses the following terms:

Returns

You have 24 hours to return an item from the time you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once we receive your returned item, we'll inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.

Non-Refundable Items

Some items cannot be returned or refunded. This includes gift cards and food items that have been consumed, partially consumed, or altered in any way. If a food item was incorrect or unsatisfactory, please contact our support team to discuss potential remedies.

Order Cancellation

We offer order cancellation until the moment your order starts being prepared. Once the preparation has begun, the purchase becomes final and cannot be cancelled. If you wish to cancel an order before it enters the preparation stage, please contact us immediately.

Local Laws and Regulations

Please note that we operate under the applicable laws and regulations of United Kingdom. Any refund policy is subject to local laws and consumer rights within WC2E 9HA, London, United Kingdom.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Last Words

CedarStonepk at [[URL_Link]] prides ourselves on our delicious products and strives for complete customer satisfaction. If you have any issues with your order, we encourage reaching out to our customer service for assistance.